Support Engineer - Brussels, Louvain-la-Neuve & remote

Job description

Company Description Commuty is a Belgian scale-up founded 11 years ago with the powerful will to make a difference and address environmental challenges of our society. At Commuty, we help companies improve how their employees commute, park and charge — tackling one of today’s real-world problems: mobility. Our platform is used by top players like the European Commission , AG Insurance , and Engie , and we’re growing fast. Job Description: About the role: The Support Engineer sits at the intersection of Customer Success and Engineering. They handle the full range of support tickets — from everyday user questions to technical investigations — and execute recurring technical operations (client migrations, SSO setups, configurations). Our support team relies heavily on AI tools to accelerate investigation, drafting, and knowledge retrieval. As a result, communication skills weigh more than raw technical depth : we're looking for someone who writes clearly, thinks like a customer, and can leverage AI to handle technical complexity. Key responsibilities: - Respond to day-to-day support tickets from end-users and client admins - Handle L2 tickets escalated by the CSM team - Investigate an...