Patient Services Rep

Job description

Description Essential Job Responsibilities: - Greet patients in a warm, friendly, and prompt manner - Gather patient and insurance information efficiently and accurately - Collect and process co-pays from the patient at the time of service - Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary - Answer telephones, screen calls, take messages, and provide information to the appropriate source - Enter patient data into the EHR system - Direct and escort patients to physician offices - Provide information to patients about how to make an appointment - Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed - Monitor the work area to ensure that it remains safe, secure, and well-maintained - Work urgent care hours if required - Other duties as assigned Requirements: Education: High school diploma or equivalent preferred Experience: - Exceptional interpersonal skills with the ability to establish immediate rapport with patients - One year of experience in customer service or reception in a health care environment preferred - Previous healthcare experience and/or familiarity with...