Customer Service Representative

Job description

Customer Service Representative Employment Type: Full Time , Entry Level Department: Customer Service CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Reply to calls and emails from the public. - Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests. - Document your communications in our database. Qualifications: - Fully fluent in English and/or Spanish (both written and verbal) - High School diploma or General Educational Development (GED) certificate - Ability to obtain a Public Trust Security clearance, which includes a credit check and back...