Patient Services Technician

Job description

JOB SUMMARY: Patient Services Technician under the direction of the area supervisor performs daily patient service activities of the Patient Services Center (PSC) or In-office Patient Services Technician (PST) accurately and on time. The person in this position interacts with the client, patients, and other PathGroup personnel in a professional and courteous manner and performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. JOB RESPONSIBILITIES: ESSENTIAL FUNCTIONS: - Greets customers appropriately. Treat all customers in a courteous manner. - Ensures all field phlebotomy and PSC specimens are collected accurately and on time. - Collects specimens according to established procedures. Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required. Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process. - Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies. Disposes of cont...