Customer Operation Specialist

Job description

Who we are BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries; IT, automotive, new energy, and rail transit; As of today, BYD employs nearly one million people worldwide. At BYD Europe, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony. Your Mission: As a Customer Operation Specialist, your mission is to deliver an outstanding customer experience by supporting and optimizing customer operations across multiple touchpoints. You will play a key role in ensuring smooth communication between customers, internal teams, and partners while contributing to the continuous improvement of customer satisfaction, engagement, and operational efficiency. What You’ll Be Doing: Community Growth & Engagement: Develop and execute community growth strategies tailored to the UK market. Drive user engagement through campaigns, discussions, and interactive content. Identify and nurture key users (KOLs, active contributors, brand advocates) Content Planning & Management: Plan and publi...