Social Media Support Specialist

Job description

Tractive is the most trusted name for keeping cats and dogs safe and healthy. The secret to our success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Want to be part of our story? Check out this role and see if you’re a good match! Your territory: As part of our Customer Experience team, you will: Work in an international company that puts their customers first and wants to provide an outstanding customer service experience Monitor social channels and inboxes and provide swift, helpful responses via social media tools and email Identify and escalate complex or high-priority customer complaints to the appropriate departments (e.g. Technical Support, Management) while ensuring the customer is kept informed Protect Tractive's brand image by maintaining a polite, professional and empathetic tone, even in challenging situations Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests Utilize your tech know-how to efficiently address and troubleshoot technical issues Enjoy working with AI and automation tools to continuously improve...