Marketing - Customer Experience Specialist

Job description

YOUR BENEFITS: Our benefit package includes: - Starting at 4 weeks PTO per year - 401(k) and a company match - Profit Sharing Medical + Company HSA contribution - Wellness Program - Dental - Vision - Life Insurance - Disability - 6 Weeks Parental Leave - Long term care insurance - Tuition reimbursement - Employee Resource Groups - On-Site Café - On-Site Gym Pay: $60,000-80,000 + profit sharing: Position Objective: This position supports the company’s growth by translating customer insights into actionable improvements and effective marketing initiatives. This role enhances the overall customer journey through VOC analysis, cross‑functional collaboration, and the execution of marketing and support solutions that strengthen brand engagement and satisfaction. Responsibilities: Customer Experience – 35% - Help lead the cross functional customer experience team for the home finishing division. - Analysis NPS data and provide monthly reports to leadership and CX team - Analysis NPS & VOC (voice of customer data) to identify trends, themes and areas for improvement across the customer journey - Analysis NPS & VOC data and pull various data reports and presentations as specific topics and...