Senior Manager, Global Loyalty Roadmap

Job description

JOB SUMMARY: The Senior Manager, Global Loyalty Roadmap is a key member of the Loyalty Program Management Team and a strategic thought partner to the Director. This role manages the operational cadence that enables the Loyalty, Cards, and New Business (LCB) organization’s strategic priorities: structuring senior leadership working sessions, governing loyalty technology prioritization, and driving cross-functional coordination across Global, Continent, Digital, Technology, Analytics, and partner teams. Serving as a connective hub across the loyalty ecosystem, the role translates strategy into a cohesive, executable roadmap with clear milestones, dependencies, and measurable outcomes. Beyond execution, the Senior Manager is expected to proactively identify strategic risks, surface dependencies, and bring forward recommendations that sharpen leadership decision-making. This position reports to the Director, Global Loyalty Roadmap and supports the Global Officer. CANDIDATE PROFILE: Education and Experience: Required: - List the minimum education and experience requirements, allowing experience to substitute for education where appropriate. Talent Bachelor’s degree from an accredited un...