Technical Application Specialist | Kinetic

Job description

As a Technical Application Specialist in our ERP Tools Support Group, you will support and enhance our ERP tools, ensuring they meet the needs of our clients. You will be responsible for troubleshooting issues, providing solutions, and maintaining high service quality. We are seeking applicants with strong problem-solving skills, analytical abilities, and excellent communication skills. What you will be doing: - Confers with customers via phone, email, or chat to diagnose technical and/or system problems, troubleshoot, repair and test solutions. Fully documents and escalates if necessary. - Follows procedures to assist customers with utilizing and troubleshooting the application Tools provided to accomplish customizations, personalizations, and building queries/dashboards. - Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge. - Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers. - Addresses concerns brought up by other departments such as customer experience or sales. -...