Customer Service Coordinator

Job description

Description Are you ready to make a significant impact in the transportation industry? As a Customer Service Coordinator (known internally as HOS Coordinator) at our company, you will play a crucial role in ensuring that our drivers remain in compliance with FMCSA (Federal Motor Carrier Safety Administration) HOS rules and regulations. You'll be the go-to person for our drivers, providing them with the support and guidance they need to navigate HOS rules and resolve any issues quickly and efficiently. Essential Job Duties: - Respond promptly to incoming calls and emails from drivers, assisting with questions related to hours of service (HOS) - Provide clear instructions to drivers on how to use their electronic logging devices (ELDs) effectively - Review driver logs for HOS violations and offer counseling to drivers as needed - Continuously monitor driver logs to identify and correct errors - Perform data entry of HOS-related files and information for accurate tracking and recordkeeping - Regularly review reports to ensure driver compliance with HOS-related systems, programs, and services - Conduct random audits of driver logs to maintain high standards of compliance - Provide coun...