Customer Success Intern
NinjaOne · DE
As part of the Customer Success team at NinjaOne, you will assist the Customer Success Managers with their tasks, and you will be also involved in helping th...
Job description
About the Role As part of the Customer Success team at NinjaOne, you will assist the Customer Success Managers with their tasks, and you will be also involved in helping the management team to empower the organization. Location - Berlin, Germany What You'll be Doing - Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne) - Preparing and sending administrative documents - Learning how to use Salesforce and Dealhub as part of your daily tools - Participating in the creation of our sales enablement framework (e.g. building our competitive intel tools, learning how to use the SPIN framework etc.) - Creating presentations for internal and external use to improve communication and messaging - Participating in customer meetings - Working on streamlining our operations and enhancing coordination between departments (e.g. Billing, Product Marketing, Sales Ops, etc.) to achieve peak efficiency and elevate the overall customer experience - Creating templates and e-mails that our team will be using in the communication with our partners - Building and conducting questionnaires for our customer base - Consistently work with the team managers to update our intern...