Senior Director, Services & Connected Platforms

Job description

Based in LaVergne, TN (HQ) Keep Work Flowing — Across the Shop and Beyond At Coats , we build the technologies and services that keep automotive shops running — keeping people moving and technology turning . Our full-shop portfolio of tire changers, wheel balancers, aligners, lifts, inspection systems, and compressed air solutions are engineered for safety, durability, and real-world productivity. Our Coats Connect service network backs every system with top-tier support, OEM parts, and hands-on & remote coaching — the backbone of world-class serviceability. To accelerate our evolution in connected services and field operations, we are seeking a Senior Director, Services & Connected Platforms — a strategic and operational leader who will transform Coats’ Service organization into a data-enabled, productivity-driven, multi-offerings engine that delivers measurable customer value and commercial growth. Role Summary This is a senior, P&L-owning, cross-functional leadership role responsible for shaping, scaling, and operating Coats’ end-to-end Service organization — including Field Service, Connected & Digital Services, Spare Parts, Dispatch modernization, and Service-enabled commercia...