Housekeeping Supervisor

Job description

Hilton Garden Inn Orlando at SeaWorld SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY: CLEANLINESS and FRIENDLINESS!: The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE: - Happy Guests - Spotless Cleanliness - Product Consistency & Quality - Teamwork DUTIES AND EXPECTATIONS: 1. Happy Guests 2. Spotless Cleanliness 3. Product Consistency & Quality 4. Teamwork SECTION TWO: Housekeeping Supervisor, Role Specific Duties and Expectations The Housekeeping Supervisor is responsible for cleaning and preparing efficient operations of the Hotel including rooms, front and back of house, public areas, and laundry. The Housekeeping Supervisor is responsible for assuming the duties of the Executive Housekeeper in their absence, including the daily management of the housekeeping staff. Housekeeping Supervisors are required to clean guest rooms and public spaces on days they are not covering the Executive Housekeeper duties. This may include all guest rooms, public spaces, including but not limited to public restrooms, meeting rooms, exercise room, pool, and guest laundry facility. - Guest Relations: Greet guests happily u...