After Sales Account Manager

Job description

Would you like to be the next Fresh Thinker? Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for an After Sales Account Manager for the North-West of Italy: Requirements: Regions: Lombardia, Piemonte, Valle D'Aosta, Liguria, Sardegna. - Manage the relationships with the customers, dealing for contracts and managing main claims; - Monitor the Customer Satisfaction in order to propose the actions aimed to increase it; - Monitor the business KPIs and quality services KPIs in order to propose the actions to increase them; - Monitor specific SLA as required by the customers; - Collect customer needs, identify and submit requirements for new business opportunities (e.g.: tools, resources) to AS Dep. in collaboration with new equipment Department; - Implement the strategy defined by Country After Sales Account Manager; - Ensure the achievement of the budget in term of revenues and profitability; - Ensure the improvement of credit management, in collaboration with Credit Collection Department. - Professional experience in the role or similar of at least 4 years; - Management experien...