Head of Client Experience - Wealth, Managing Director

Job description

We are seeking a visionary and highly strategic Managing Director to serve as the Global Head of Client Experience. This leader will be responsible for defining, architecting, and delivering the transformative future of how clients engage with Citi Wealth across all digital and emerging channels. Operating within a dynamic hub-and-spoke model, where specialized product teams deliver core capabilities, this role is critical for orchestrating these components into a seamless, highly personalized, and AI-powered client experience. This individual will be at the forefront of Citi’s evolution toward a next-generation digital wealth platform. They will drive the integration of cutting-edge technology to ensure insights, bespoke content, superior servicing , and proactive advice are delivered intelligently and contextually across online, mobile, voice, and future immersive interfaces. This role demands a deep understanding of luxury client expectations, digital innovation, and the strategic application of advanced analytics and artificial intelligence. Team: Citi Wealth’s Intelligence team is at the core of our transformation into a data- and AI-powered wealth platform. We unify data, ana...