Mortgage Collections Supervisor

Job description

Overview Plans, directs, supervises and evaluates work flow for the Collections department. Ensures the collection staff is effectively counseling all delinquent borrowers. Coordinates work activities to achieve the volume expected to meet operational requirements. Recommends operational improvements. Responsible for day-to-day application of policies and procedures. Monitors performance of staff members according to established standards. Conducts performance evaluations. Trains and coaches staff. Responsibilities: - Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations - Manage and maintain daily operations of the Dialer campaigns - Performs collection activity on accounts when subordinates have difficulty collecting. - Reviews the department’s collection activity, identifying trends and assessing unit effectiveness - Receives and resolves customer complaints - Performs duties related to staff development such as performance evaluations, disciplining employees, and training - Reviews and recommends foreclosure to the Default Management committee - Compiles dat...