Inside Sales Commercial Support Specialist
Schluter Systems · US
Description Reports to the North American Inside Sales Supervisor. This role is responsible for managing and documenting commercial sales inquiries, qualifyi...
Job description
Description Reports to the North American Inside Sales Supervisor. This role is responsible for managing and documenting commercial sales inquiries, qualifying leads, and providing purchasing and project coordination support for large-scale commercial initiatives. RESPONSIBILITIES: - Serve as a primary point of contact for Commercial Inside Sales activities - Qualify and manage inbound and outbound commercial leads - Maintain accurate records of project details, order activity, and registration identifiers in CRM systems - Complete and manage job registration forms - Provide product pricing, availability, and technical specifications for Schluter Systems products - Generate and process sample orders for commercial projects, ensuring all relevant project details are captured - Process purchase orders tied to registered commercial jobs - Confirm sample shipments and communicate order status to customers - Support shared inboxes, including Ferguson, Plumbing, and other valued partners - Act as a primary contact for Ferguson Home - Assist with My Design (Digital Print & RAL) inquiries and order processing - Support the preparation of custom product quotations - Collaborate cross-functi...