Business Analyst

Job description

Business Analyst Department: Legal Operations: Employment Type: Full Time: Location: Jacksonville, Florida: Description: Are you someone who loves digging into data, spotting patterns, and helping teams make smarter decisions? Jimerson Birr is looking for a Business Analyst to help our practice groups run more effectively. This is a detail-oriented, analytical role for someone who can translate what the numbers are saying into clear, actionable insights — and communicate them to the people who need them most. What You’ll Do: - Monitor and report on key performance indicators — track SLA compliance, workload distribution, and workflow efficiency across practice groups. - Maintain data quality in dashboards and scorecards: ensure inputs are timely, accurate, and decision-ready. - Analyze operational data to surface trends, flag risks, and identify opportunities for process improvement. - Document processes clearly: create SOPs, job aids, and workflow maps that capture how work gets done and how it should get done. - Support leadership with crisp, factual reporting: status updates, risk summaries, and performance snapshots. - Conduct root-cause analysis on recurring issues and documen...