Customer Support Specialist - Manufacturing

Job description

At Materion, everyone is included, respected and offered opportunity to grow. Join us! The Customer Support Specialist will be the point of contact for current and potential customers. This position helps support the Performance Materials (PM) business unit by generating revenue through obtaining orders, providing access to technical information. The Customer Support Specialist will work cooperatively with, Key Account Managers, Account Management, and other members of the PM team to grow existing customers and create new customers while increasing customer satisfaction. This role handles more complex & diverse PM product lines & customer accounts as assigned. This position offers a hybrid schedule. Monday and Friday are designated as remote days, and Tuesday, Wednesday, and Thursday are in-office days at our corporate headquarters in Mayfield Heights, Ohio. You will have the opportunity to: Be the single point of contact for customers, internal and external for order management activities Receive and process orders and inquiries from current and prospective customers Be responsible for customer phone calls via, direct, & team hunt group Monitor the status of orders and oftentimes...