Contact Centre Team Manager - Customer Service

Job description

💓CONTACT CENTRE TEAM MANAGER - (CUSTOMER CARE): ✨ Lead with Purpose. Inspire Exceptional Service at Careline365. ✨ Are you ready to guide a dynamic customer services team delivering critical support at the heart of modern telecare? Careline365 is seeking a dedicated Customer Services Team Manager to champion service excellence, motivate a high‑performing team, and ensure every client interaction is handled with empathy, efficiency, and professionalism. 💡 If you're a people‑first leader who thrives in a fast‑paced, tech‑enabled environment, this is your opportunity to make a real impact and shape the future of customer care at Careline365. 🕰️Hours: 37.5 hours per week 📅Shift pattern: 5 days per week, flexible hours between 8:00 and 20:00 across Monday to Sunday 💸Salary: up to £32,000 per annum, depending on experience, plus up to £250 monthly bonus 📍Location: Norwich - Hybrid (minimum 3 days per week in the office) 🎓Training: Full-time in the office for the initial period 📆Start Date: 29th June/6th July 2026 ⚠️ Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your star...