Customer Technical Support - 1019

Job description

This is an entry-level, part-time opportunity focused on supporting customers through technical support and service-related inquiries. In this role, you’ll be the first point of contact for clients, helping resolve questions, troubleshoot basic issues, and ensuring a smooth and positive experience with Lightcast products and services. You’ll also support internal coordination and documentation to help keep team operations organized and running efficiently. This is a great fit for someone early in their career who is detail-oriented, enjoys problem-solving, and is interested in building experience in customer support and technology. Major Responsibilities: Customer Support & Client Experience Respond to client inquiries and provide timely, helpful support Troubleshoot basic technical or product-related issues and escalate when needed Deliver a professional and positive client experience Support onboarding activities, trainings, and follow-ups as needed Operational & Team Support: Assist with basic coordination, documentation, and task tracking Maintain updates in internal systems and tools Support meeting coordination, notes, and follow-ups Reporting & Administrative Support: Pull a...