Account Resolution Counselor

Job description

Summary The Account Resolution Counselor provides professional, prompt financial service to all members, with a strong emphasis on service. Responsible for the control, documentation and follow up of: delinquent consumer loans, delinquent real estate loans, delinquent credit card accounts, this included business and personal loans. All accounts are to be resolved in the best interest of the credit union by following established policies, procedures, laws and regulations. Department Hours: - Monday-Friday 6am PT -6pm PT, Saturdays 6am PT - 2:30pm PT Open Shift: - Monday-Friday from 9am PT - 6pm PT, and Rotating Saturdays from 6am PT - 2:30pm PT Duties & Responsibilities: - Contact, control and follow up all delinquent accounts by phone and/or letter. - Notify co-applicants, cosigners, or guarantors of delinquent accounts and obtain payment arrangements. - Analyze and determine reasons for either actual or potential delinquency and assist members in developing a plan to pay accounts current. - Provide counseling and budgeting suggestions in assisting members with repayment of obligations. - Record and document discussions with and/or promises from members on the Collection System. -...