Member Service Representative I (Concierge - Personal Banker)

Job description

Title: Member Services Representative I Reports to: Branch Manager: Supervises: None: Status: Non-Exempt: Objective: The Member Services Representative I is a results-driven position responsible for performing a broad variety of Member focused sales, service-related activities, and overall lobby management while projecting the front-line member care philosophy by greeting, welcoming, offering options and directing members to the appropriate supporting staff. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties will also include processing business member transactions that include but are not limited to teller/cash transactions. Duties and Responsibilities: - Assumes responsibility for the effective and professional performance of Member sales and service-related functions: - Recommends products and services that assists in meeting Member's financial needs - Resolves Member issues through listening, problem solving, and offering solutions - Meets or exceeds all sales, service and productivity goals established for this position - Answers and responds to Member inquiries and qu...