EFT Coordinator I/II

Job description

Job Description: PRIMARY FUNCTION: This individual is responsible for processing wire transfers, processing cash orders, and performing system maintenance for the internal transfer program. Also, serves as a contact for support on any EFT related issues. JOB DUTIES AND RESPONSIBILITIES: - Process credit union and member wire transfers utilizing WITS wire system, FedLine Advantage, and Western Union Business Solutions (Travelex). Identify and resolve related wire exceptions. - Perform initial balancing of all wire transfers daily. - Process cash orders for branches utilizing FedLine. - Process requested maintenance on transactions relating to VACU’s internal transfer program (this includes new set ups, changes, and cancelations). - Maintain a high level of professionalism and strong communication skills, when interacting with members, credit union employees, and agency employees, with regards to EFT related issues. This includes maintaining the scoring expectation set for the team, relating to call observations with Member Experience. - Assist with the opening, distribution, and processing of departmental mail. - Comply with all record retention requirements stipulated by management...