Senior Software Engineer - AI Copilot

Job description

Job Description Job Summary: At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture. We are looking for a Senior Software Engineer to join our AI Copilot organisation. AI Copilot is a multi-million ARR product that puts AI directly into the hands of customer service agents and administrators. You will be a key contributor delivering AI-powered product features at Zendesk scale, taking ownership of significant pieces of work from design through to production. We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real-world customer feedback. What you'll be doing: Own and deliver end-to-end product features — from technical design through implementation, testing, release, and iteration. Work closely with ML Scientists and ML Engineers to integrate ML-powered capabilities into the product as reliable, user-facing features. Contribute to technical design discussions and architecture decisions within your team, with growing influence across teams. Build and mai...