Analyst/Sr Analyst, Premium Ground Experience

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - The Analyst/Sr. Analyst, Premium Ground Experience Strategy role will drive the evolution of American’s premium ground experience vision – one that is convenient, consistent and connected across American’s Customer Experience touchpoints within the Airport. These include our lounges, the airport lobby, boarding, and high-touch ground services. - This role is part of the Lounges & Premium Ground Experience team, as part of the Product & Design group within the Customer Experience organization. What you'll do: - Build a strong understanding and awareness of impactful opportunity areas in this competitive space. Curate customer propositions that align with strategies, develop and implement viable go-to-market pl...