Customer Service Representative III

Job description

Scope/Responsibilities: · A strong passion for customers. · Excellent interpersonal and communication skills. · Assist our consumers by providing product programming/setup/troubleshooting assistance via telephone and/or chat support. · Re-route customers to other areas of support and departments based on product inquiries. · Educate customers on cost effective and correct use of our products. · Search for ways to improve customer service by asking probing questions to accurately identify what customer is trying to achieve. · Resolve customer concerns raised during installation, operation, maintenance, or product application/compatibility matters. · Provide troubleshooting of residential operators with malfunctioning electro/mechanical equipment or software applications to recommend corrective action. · Participate in testing with internal IT support to provide feedback on internal systems. · Respond to customer inquiries and/or complaints regarding the company’s product or services. · Converts customer inquiries into Furnish and Install Sales with an emphasis on customer education regarding product features and benefits. · De-escalate irate customers and determine the best method(s...