Customer Service Rep

Job description

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive. Job Responsibilities: Account Management : Handle a mix of national and local accounts, fostering strong relationships with customers via email and telephone communication. Service Excellence : Strive for perfection in customer service delivery and proactively address any service issues that may arise. Account Growth : Work towards growing small and mid-size accounts by understanding their needs and offering suitable solutions. Freight Solicitation : Actively solicit freight on a daily basis to ensure continuous business growth. Technical Proficiency : Proficiency in AS400 and Hemispheres software systems is required to efficiently manage customer accounts and transactions. Requirements : Education : High school diploma or equivalent qualific...