Head of Customer Success

Job description

Who are Fliplet? Fliplet is a fast-growing no-code / low-code app-building platform used by over 60 leading law firms and professional services organisations globally. We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade configuration. Today, over 120,000 users across 20+ countries rely on Fliplet every month. We’re at an important stage of growth: the product is proven, the client base is sophisticated, and the next phase is about operational excellence, consistency, and scale . Role: Head of Customer Success (Operations & Enablement) Mission: To own and run the Customer Success engine end to end — ensuring predictable delivery, measurable adoption, and scalable CS operations that support Account Management-led renewals. This is an ops-led CS leadership role , not a relationship-only or renewal-owning position. What you’ll be responsible for: 1. CS metrics & performance ownership (non-negotiable) You will define, own, and report on the CS input metrics that underpin retention and expansion, including: CSAT License Consumption Percentage (LCP): Customer Health Scores: S...