Sr. Manager, Repair & Refurb

Job description

The purpose of this job is to oversee all day-to-day operations of the repair shop (including any repair techs on staff), helping to sell and promote repair service to our customer and be a support system to our stores, road reps and customers. Essential Functions (not all-inclusive): - Supervise and help with all estimation of repairs for customers - Provide quality control of finished repairs - Help with education of the most efficient repair methods and techniques to the staff - Handle all administrative duties: production sheets, repair tickets, answering the phone, dealing with customers, reps, and retail staff, ordering parts, maintain accurate inventory. - Provide in-school, onsite repair estimates to band directors for bulk and summer repairs - Travel with the Ed Reps to key accounts to build and maintain a good relationship with band directors and handle any problems or questions they have. - Provide repair clinics to directors and music education majors to help train them in minor repairs - Maintenance of major shop tools and facilities to ensure a good working environment for your staff and personnel. - Ensure repair turn-around time is working in the most efficient mann...