Service Call Center Representative (Toyota)

Job description

Location: San Diego, CA (On site) | Type: Full Time | Hourly Range: $18/hr + Bonus As a BDC Service Representative, you’re one of the most important team members at Norm Reeves Toyota San Diego . You’re a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience. You will handle all incoming profit center call for the Sales and Service departments, as well as performing follow up to invite guests to the dealership. What You’ll Do: - Communicate effectively with Sales and Service guests according to their preferred method of communication - Schedule reservations with the Service Team - Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer - Respond to guest and team inquiries in a timely fashion - Make outbound follow up calls to improve Customer Satisfaction Index (CSI) - Contact all ‘no-shows’ to reschedule any missed appointments - Provide order status updates, appointment reminders and handle recall campaigns - Drive yourself and the team to maintain a super work environment and get better every day What You’ll Need: - Full-time availability and at least...