Client Service Representative - Fidelity Digital Assets

Job description

Job Description: Client Service Representative - Fidelity Digital Assets Working pattern: 4‑day week (Monday–Friday), 7:00am–5:30pm (10 hour shift) The non‑working day will fall between Monday and Friday and will be agreed in advance. Do you want to work for a fast-paced, growing organization where impactful people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Representative where you will be the key contact in servicing, educating, and resolving day-to-day operational issues for our institutional clients. The Purpose of Your Role: Fidelity Digital Assets® is a growing business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to institutional clients and prospects. The Client Service Representative (CSR) will work within a ‘Pod’ or Client Service Team environment, which will consist of dedicated Client Service associates focused on the client relationship. The team will work on all service and operational requests from a specific group of clients and will be responsible for the overall experience for those clients. You will focus on client satisfaction with...