Returns Coordinator

Job description

Description Job Description Statement: The Returns Coordinator plays a vital role in restoring value by ensuring imaging parts are received, evaluated, and processed with accuracy and care. Through organized workflows and thoughtful communication, this role helps maintain the integrity of the supply chain and supports teams who serve healthcare partners around the world. By turning returned parts into renewed opportunities, the Returns Coordinator contributes directly to the mission of keeping life-saving imaging equipment moving forward. Culture Fit: Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent. Essential Job Duties: - Review and validate all return quality claims to ensure proper triage, timely processing, and accurate internal testing. - Communicate with vendors and customers to resolve quality claims, negotiate restock fees/credits, and troubleshoot issues. - Authorize customer credits and manage exchange-related financials, including deposit credits, refunds, and high-dollar additional bills. - Execute...