Front of house - Receptionist

Job description

Receptionist – Knoll House, Studland Knoll House, a busy hotel in beautiful Studland, is looking for a friendly and enthusiastic Receptionist to join our Guest Services / Front of House team. Are you passionate about hospitality and delivering excellent customer service? Our reception team is the first point of contact for our guests, so you’ll play a key role in creating a warm and memorable experience—from the initial welcome to wishing guests a safe journey home. The Role: Previous guest-facing or customer service experience is preferred, along with confidence using computers and learning new systems. - Welcoming and assisting guests throughout their stay - Handling bookings, enquiries, and payments - Managing arrivals and departures - Using the Opera booking system (training provided) - Delivering outstanding customer service to both new and returning guests Hours & Shifts: - Full-time, permanent position - Up to 40 hours per week over 5 days - Early shifts: 7am – 3pm - Late shifts: 3pm – 11pm - Includes weekends and Bank Holidays Pay & Benefits: If you enjoy working in a fast-paced, guest-focused environment in a stunning coastal location, we’d love to hear from you. - From £1...