Department Lead - Guest Service Lead

Job description

Position: Department Lead- Guest Services Reports to: Store Manager, Assistant Store Manager Location: Germantown, WI: Type: Non-Exempt: Summary: The Department Lead assists and partners with the management team to provide the leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. The Department Lead will help in the execution of the MVV, be results driven, and help to ensure team development while providing an exceptional customer experience. The Department Lead should be friendly, positive, and helpful; as well as, team oriented while showing respect for all team members and customers. Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. Job Requirements: Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise. - Ensure that each customer receives an exceptional customer experience by providing a friendly, helpful environment which includes greeting and engaging every customer, maintaining outstanding standards, demonstrating solid product knowledge and meeting all other components of the company’s customer service guidelines. - In conjunction with mana...