Transitions Management Team Lead

Job description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. Are you a strategic leader passionate about improving service quality and guiding complex transitions? Become our Transitions Management Team Lead, leading Transition Specialists and promoting Service Management standards. What You’ll Do: - Lead the Transition Management function which manages the onboarding of Optus Enterprise and Business customers. - Ownership of the ServiceNow Transitions Project module and Knowledge articles. - Develop and complete comprehensive transition strategy and execution plans that align with business goals. - Supervise both local and international personnel to ensure seamless transitions for corporate products and services. - Work with senior collaborators to address onboarding challenges and promote continuous improvement. - Govern and report on transition performance, automation initiatives, and strategic alignment. - Responsibility for maintaining ISO Accreditation required within Enterprise and Business - Take on the role of a change instigator within Managed Service Operations, inco...