Club Manager

Job description

The Club Manager is the face of the community. This position plays a vital role in ensuring resident engagement and satisfaction by providing genuine and hospitable service with each interaction. An understanding of service, and a desire to be both friendly and professional to residents is a key factor in the success of the position. Duties include but are not limited to: - Demonstrates excellent customer service with each interaction and touch point. - Proactively welcomes and directs residents, guest and vendors entering and or exiting the lobby. - Answers telephones, and emails in a timely and friendly manner. - Resolves and takes ownership of issues and requests. - Understanding resident needs and providing personalized solutions and suggestions. - Develops and maintains service relationships with residents to meet their needs and exceed their expectations. - Alert residents to arriving guests, deliveries, and vendors. - Assist residents with their business needs such as shipping packages and printing. - Taking messages for residents and associates. - Interacts with residents to ensure they are aware of activities and amenities. - Assist and arrange any special services request...