Technical Support Team Leader

Job description

Company Description MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy). Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative. Job Description: As Technical Support Team Leader you will be responsible for overseeing and coordinating all user technical support activities. Your contribution to the technical support team will have a direct and significant impact in the department’s quality and on-time compliance. Your areas of intervention are to monitor the team's work and to coach team members while providing support on incidents related to the use of our software, MYLE. Under the National Director of Customer Services, you will join a multidisciplina...