Sales Support / Customer Service Representative

Job description

Description Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors. Job Duties: - Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations - Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up - Process customer adjustment – Create paperwork for customer returns and process credits - Dispatch for driver; get contact info, wrong addresses when a driver is having a problem - Contact drivers for Estimated Time of Arrival for customers - Handle Return Authorizations with Vendors - Access daily delivery manifests - Maintaining the hot list; communicating between appropriate departments - Making changes to redeliver for wrong addresses or rescheduling a delivery. - Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it. Qualifications: - Demonstrate strong ability to...