Field Service Manager, Benefits Support Team

Job description

Symetra has an exciting opportunity to lead our Benefits Support team as a Field Service Manager ! About the role: As a Field Service Manager, you will implement and oversee field support programs and workflows designed to deliver outstanding customer service. You will lead operations in each assigned sales office and support team for Supplemental Health Life and Disability Insurance. You will manage direct reports including Benefit Specialists (account managers for the under 500 unit). What you will do: - Lead, mentor, and motivate a team of Benefits Support Specialists to ensure high performance, accuracy, and customer satisfaction by setting clear expectations, providing ongoing coaching, and fostering a collaborative environment. - Conduct one-on-one meetings and identify professional development opportunities for team members. - Oversee day-to-day operations, including managing service tasks such as AOR changes, licensing updates, claims inquiries, benefit plan administration, and enrollment support. - Ensure tasks are completed accurately and on time, while maintaining strong relationships with clients and internal teams to promote satisfaction and retention. - Identify and i...