Customer Service Rep/Agent with Swedish and English

Job description

Job Purpose You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence. Responsibilities: - Record and process custom/special orders and coordinate with relevant teams - Respond promptly to escalated customer issues and ensure resolution - Act as first point of contact for customer queries and complaints - Provide advanced product/service information and support fitment inquiries - Follow sales and channel dynamics to provide tailored suggestions to customers - Build strong customer relationships and adopt customized strategies - Collaborate with cross-functional teams to resolve issues and improve processes - Participate in regional meetings and share feedback from stakeholders Qualifications & Experience Required: Experience: - No specific degree required; experience in customer service preferred - Previous experience in customer service roles is an advantage Technical Skills: - SAP knowledge - Basic Excel skills - Familiarity...