Customer Services Manager

Job description

Overview The Customer Success Manager will manage customer relationships against service level agreements and/or other set criteria which could exist across various divisions in a region or named accounts. Education: Experience: Travel - 10%. Dallas, TX or Duluth, GA and Canada (Toronto). - Serves as point of contact for key customers and ensures those customers realize their expected value from Barco products and services. - Develops and implements robust processes to that provide a high-quality service experience to both external and internal customers. - Conducts business review meetings with key customers. - Prepares related reports for management to monitor costs, revenue, or related metrics. - Conducts analysis administration activities and makes recommendations for increased organizational efficiency and effectiveness. - Handles escalation of issues from Customers, Partners or internal contacts. Organizes assistance from other parts of the organization. - Interfaces with Global Technology Services team, Field Services Team, Customer Success Coordination and Sales to ensure timely settlement of related issues, status updates, and timely forecasts/reporting. - Participates in...