Client Service Manager – Vice President

Job description

At JPMorganChase, we are committed to delivering exceptional client service. As a Client Service Manager – VP in Securities Services, you will have the opportunity to build strong relationships with our clients and ensure their satisfaction with our services. You will join the client service team with an assigned book of clients, taking ultimate ownership for client satisfaction by coordinating internal teams and resources to successfully service your book of business and drive client satisfaction. Job responsibilities: - Build relationships with clients and serve as the escalation contact for clients and JPMorganChase stakeholders - Own and conduct client meetings, update clients on product and system enhancements, and work to ensure ongoing client satisfaction - Establish an ongoing governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings - Partner with the Sales organization on incremental business opportunities and prospective deals - Drive reduction of billing errors and carry costs - Provide strong oversight and manage to completion all global initiatives in-flight by the broader...