CX Researcher (x,f,m) - Business Customers

Job description

We lcome at DKB Code Factory…. { { … a_place_to_stay_yourself: } } ; { { … a_place_to_stay_curious: Ready to shape how business customers experience banking? Alongside our retail segment, we serve a diverse range business clients. Their needs range from complex financing to digital payment and liquidity solutions. Your mission as a CX Researcher will be to uncover and analyze these diverse needs and workflows, focusing on the entire customer experience. Your insights will directly influence strategy, products, and interactions. } } ; { your_responsibilities: [ ] } ; { following_qualifications_would_be_in_line_with_our_desired_profile_for_this_position: [ ] } ; Got the feeling not to match every single requirement? Don’t worry! We encourage you to apply anyways, even if your qualifications do not align perfectly. You might still be just the right candidate for us! - Plan and conduct qualitative and quantitative research methods (interviews, usability tests, surveys, contextual inquiries). - Analyze usage behaviors and requirements of business customers across different industries. - Develop personas, customer journeys, and usage scenarios based on your insights. - Translate research...