German Consumer Relations Manager

Job description

Job Location BUCHAREST OFFICE: Job Description: Ready to lead and elevate consumer experiences for some of the world’s most iconic brands? Join P&G as a Consumer Relations Manager and take ownership of the Consumer Relations operation for leading brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene® . In this role, you will lead, coach, and develop a team of Consumer Relations Specialists , ensuring exceptional service delivery while continuously improving how we serve consumers. If you are a people leader with a passion for consumer care, operational excellence, and driving continuous improvement, this role is for you. What You’ll Do: - Lead, coach, and motivate a team of Consumer Relations Specialists, fostering a high‑performance, consumer‑centric culture. - Track team performance, service quality, and key operational metrics to meet or exceed targets. - Oversee onboarding, training, and ongoing capability building to ensure consistent service delivery. - Manage complex and escalated consumer cases, acting as the key escalation point and decision‑maker for sensitive or high‑impact issues. - Ensure consumers are treated with empathy and kept informed throughout the re...