Member Services Representative

Job description

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff. Reports to: Manager, Membership Operations FLSA: United States of America (Non-Exempt) Employment Status: Regular/Full time POSITION SUMMARY: Member Services Representatives assist in the High Museum of Art’s Call Center in customer service and membership efforts. - 60% Outbound Calls: Telemarketing sales, Welcome Calls, Auto Renew reminders - 40% Inbound Calls: Member and Not-Yet-Member customer service Work Schedule: 40 hours per week with flexible schedule between 9 am to 7 pm ESSENTIAL DUTIES AND RESPONSIBILITIES: Outbound Calls: - Make telemarketing sales calls to members in their renewal cycle - Make telemarketing sales calls to lapsed members who received acquisition campaigns - Make welcome calls to new members - Make monthly reminder calls for Auto Renewal, updating records/ payment information and adjusting memberships as needed Inbound Calls: - Answer member and not-yet-me...