Room Service Call Center Operator

Job description

Responsible for performing job functions relative to Room Service call center operations and patient meal service. Responsible for processing of Room Service meal requests, including compliance of meal with prescribed diet order and/or food allergies, preparing enteral feedings for distribution and providing excellent customer service. Obtains meal orders from patients and visitors via telephone and enters into the Health Touch diet office management system for processing. Verifies patient’s meal order meets diet order parameters and offers compatible suggestions to make the order compliant. Documents required information efficiently and consistently. Answer calls using the appropriate greeting, stating name and using a courteous tone of voice. Reads back meal order prior to completion of the call. Provides excellent customer service and resolves minor meal concerns. Escalates unresolved patient concerns to a FANS manager. Obtains meal orders at patient bedside for patients assigned ‘Appropriate with Assist’ Room Service status. Enters into the Health Touch using tablet computer for processing. Verifies patient’s meal order meets diet order parameters and offers compatible suggesti...