Technical Support Specialist (m/f/d)

Job description

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis. As a Technical Support Specialist , you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving. Tasks: - Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products - Provide remote customer training for evident instruments and application software to end customer - Collaborate with product units, including application specialists and software/hardware development teams - Support the repair center with complex technical issues - Participate in regular...