Travel Consultant - Brisbane Contact Centre / Corporate Travel Centre

Job description

You’ll connect Queensland. We’ll connect you to an amazing career. At Queensland Rail, connection is at the heart of everything we do – and it starts with you. With over 700,000 journeys taken across our long distance rail network each year, our Travel Centres are the heartbeat of Queensland Rail Travel—bringing every trip to life through seamless reservations, personalised support, and exceptional customer care. Learn more about Queensland Rail's purpose, people and progress - watch our short video here. About the Role: As a Travel Consultant, you’ll be responsible for providing a complete reservation, ticketing and information service involving all facets of Queensland Rail long distance and tourist train travel. We have multiple fixed-term, full-time opportunities based in Brisbane until May 2027 . For full position responsibilities please read this Position Description . - Provide informative and accurate advice to customers - Ensuring that the allocation of all reservations and ticketing is correct and credit card, cash and account holder payments are completed in a timely manner - Upsell Queensland Rail Travel products - Comply with all policies, procedures and regulations re...