Policy Service Manager

Job description

Description Job Title: Policy Service Manager: Department: Policy Service: Reports To: Jenni Schulze: Location: Home Office: Job Type: Full Time: Commitment to Core Values: At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member’s contributions: - Be honest, reliable and respectful - Think of other first - Work together to create results - Stand out with personal, caring service Job Summary: The Policy Service Manager leads a team focused on delivering exceptional service to policyholders and internal partners within our Company’s largest call center. This role oversees daily operations, staff development, and process improvement to ensure efficient, accurate, professional, courteous and timely service. Reports to the Assistant Vice President, Policy Service. Key Responsibilities: Anticipated Salary: $74,650 - $78,000 (Final Salary based on experience) Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our m...